TrustivaSetu facilitates healthcare financing by connecting patients and healthcare providers with our lending partners for elective and wellness treatments. This Refund & Cancellation Policy explains how cancellations and refunds are handled in connection with loans facilitated through our platform.
You may cancel your loan application or the associated treatment financing at any time before the loan amount has been disbursed. Cancellations made before disbursement are processed in full, with no cancellation charge.
If a treatment is cancelled after the loan has already been disbursed, the applicable refund is processed by the healthcare provider back to the loan or settlement account, in coordination with the lending partner. TrustivaSetu facilitates this coordination between the patient, the healthcare provider, and the lender.
Once a valid refund request is received along with the required documents — such as a revised treatment estimate, the final bill, and confirmation of cancellation — the refund is typically processed within 2 to 7 working days.
TrustivaSetu and its lending partners reserve the right to withhold or delay a refund in the following circumstances:
The healthcare provider is solely responsible for the delivery and quality of treatment, and for refunding the cost of treatment where applicable. TrustivaSetu only facilitates the financing and coordination of the refund with the lending partner, and is not responsible for the treatment itself or disputes relating to its quality or delivery.
You may raise a refund or cancellation request through your healthcare provider, or by writing to us directly at info@trustivasetu.com with your transaction details.
We may update this Refund & Cancellation Policy from time to time. The latest version of this policy will always be available on this page.